Frequently Asked Questions

Contact us if you don't find what you're looking for.

Registration is quick and everything is done online.

  1. Click the Get Started button on any page
  2. Enter your name, email, and password (a confirmation email will be sent)
  3. Confirm your email and log in
  4. Enter your business contact information
  5. Select a plan size, pay with a credit card, and start using HIPAAMATE immediately

A very small office will spend approximately 2 hours going through HIPAAMATE for the first time, while a larger office, e.g., 20 employees, will spend roughly 3 hours. You don’t have to do everything in one sitting; you can save progress and work when it's convenient.

Yes. Managing your office's HIPAA policy manual is straightforward. We will ask you to customize half the policies; however, for simplicity, we keep customization to the minimum required and provide lot’s of examples.

Our software also keeps track of when you last approved policies so you’ll always know when it’s time to approve them again.

Yes. Plus, the training is specific to your practice so it is actually compliant; unlike other HIPAA training services on the market which put staff in front of generic videos, give a quiz, and send a fancy certificate.

Speaking of certificates... we don't provide them because they are not required. What is required, however, is that you document HIPAA training events and show a history of your trainings, which you are able to do within HIPAAMATE.

Yes. We will answer questions you have using our product.

No. HIPAAMATE focuses on the HIPAA Security Rule—the most complex, confusing, and difficult to manage of the three primary HIPAA rules. While HIPAAMATE does included many components associated with the Privacy and Breach Notification Rules, it does not cover those two rules specifically.

Yes. All HIPAA related updates are included in your annual subscription at no additional cost.

No. Our software is completely cloud-based so everything is securely stored online for you.

You will need to register each location separately under a unique email address.

HIPAA compliance is very location specific. From a security perspective, separate office locations are considered completely different entities and require separate HIPAAMATE accounts.

Workforce includes providers, employees, volunteers, trainees, and other persons whose conduct, in the performance of work for a covered entity or business associate, is under the direct control of such covered entity or business associate, whether or not they are paid by the covered entity or business associate.

If a contractor is with you long term, and you have direct control over his or her conduct, then they are likely a workforce member. However, if they are short term and do the same or similar work in other businesses then they are likely a business associate.

However, individuals providing treatment services are almost always considered workforce members of the covered entity, they are rarely business associates. For example, a massage therapist performing work for which a doctor is billing would not be a business associate.

Be sure to download reports and save them elsewhere for at least 6 years.

Our software engineers, Matt and Steve, have 50 years combined experience developing numerous applications, installed on millions of computers, within the healthcare and software security industries. They know what they're doing.

No. Our focus is HIPAA compliance.

We give you 7 days to determine whether or not HIPAAMATE is a good fit. If you are not satisfied for any reason, request a refund within that time. Here's the legal text: For a full refund, you must contact us and request a refund within 7 days following the date you create a HIPAAMATE account. Refunds will not be issued if your refund request is received after the initial 7 days. Your account will be terminated once a refund is issued.